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Frequently asked questions
When will I receive my order?
Most orders are processed within 1–2 business days. Delivery typically takes 3–7 business days, depending on your location.
How can I track my order?
Once your order ships, we’ll send you a tracking number via email. You can use this link anytime to see the real-time status of your delivery.
What is your return or exchange policy?
We accept returns or exchanges within 21 days of delivery, as long as the item is unused and in its original condition. If something isn’t right, our team will be happy to help make it right.
What should I do if I receive a damaged item?
If your order arrives damaged (which is rare), please contact us within 48 hours of delivery with a photo of the item. We’ll quickly arrange a replacement or resolution.
Is your jewelry hypoallergenic and safe for sensitive skin?
Yes. Our pieces are made using high-quality 925 sterling silver, which is generally safe for sensitive skin and free from harsh metals that commonly cause irritation.
Will the gold or rose gold plating fade over time?
Gold and rose gold plating is a layer applied over sterling silver, so like all plated jewelry, it may gradually soften with regular wear over time.
With proper care—such as avoiding water, perfumes, and harsh chemicals—your jewelry can maintain its beautiful finish for a long time.
How should I care for my silver jewelry?
To keep your jewelry looking its best, store it in a dry place and avoid contact with water, perfumes, or lotions.
Gently wiping it with a soft cloth after wearing will help maintain its shine for years to come.